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PREAMBLE
The distance selling of the jardinpriveparis.com site is managed by the company LCD INTERNATIONAL whose head office is 15 rue Danielle Casanova - 75001 PARIS, registered in the Paris Trade and Companies Register under number 821 174 851.
The purpose of these General Conditions of Sale is to define the conditions under which sales of the products offered by LCD INTERNATIONAL are carried out via its online store on its site www.jardinpriveparis. com .
Purchases of products offered for sale on the site are reserved for natural persons who are not major traders and have full legal capacity. Any order placed necessarily implies full acceptance, on your part, of these GTC.
LCD INTERNATIONAL reserves the right to adapt or modify these GTC. In case of modification, the conditions in force on the day of the order will be applied to each order.
ARTICLE 1 - PRODUCTS
The products offered for sale appear on the site within the limit of their availability, and the offers remain valid as long as they are visible on the site.
LCD INTERNATIONAL reserves the right, at any time, to withdraw any product for sale on the site.
For each product, the indication indicating the stock is provided for information. It is updated at the time of validation of each order and therefore does not take into account orders in progress. It is therefore possible that the product ordered is no longer available. In case of unavailability of a product after validation of the order, the Customer is promptly informed by email and the missing product (s) is / are is automatically canceled and refunded. .
Descriptions of the products sold on the Site are given for information only. Likewise, the photographs may differ slightly from reality, in particular due to the configuration of the display settings of the computer used.
ARTICLE 2 - ORDERS
LCD INTERNATIONAL undertakes to fulfill orders within the limits of available stocks.
In the event that the products prove to be unavailable, we will send you an e-mail to notify you. You will then be able to modify or cancel your order. In the event of a cancellation due to temporary or permanent unavailability of the products, we undertake to reimburse you as soon as possible.
By confirming your order, you accept all of our general conditions of sale.
After payment, you will receive an order confirmation email. This email does not constitute acceptance of the order by LCD INTERNATIONAL, which reserves the right to refuse an order, in particular in the event of exceeding the ceiling linked to the prohibition of the purchase for resale, of the abnormal nature of the order , abnormal or abusive complaints or returns, litigation existing with the Customer, non-payment of a previous order.
LCD INTERNATIONAL cannot be held responsible for a data entry error on the part of the Customer and which would not allow the reception of the confirmation email and / or the delivery of the order.
ARTICLE 3 - PRICE
The prices indicated in euros are inclusive of all taxes, excluding shipping and order processing costs. If the VAT rate changes, the price will automatically change from the date of application of the new rate.
Prices can be changed at any time. However, LCD INTERNATIONAL undertakes to apply the rates in force indicated on the website at the time of the order.
Orders are payable in euros only.
ARTICLE 4 - PAYMENT
No order can be dispatched without confirmation from our banking establishment of reception of your payment.
Payment for the order can be made by bank card (Carte Bleue, Visa, Mastercard) or Paypal.
In the event of payment by bank card, the debit is made at the time of validation of the order, after confirmation by the bank issuing the card. If the bank refuses, the order will be automatically canceled.
The company LCD INTERNATIONAL is the owner of the Paypal account and of the bank account on which the payments are credited by Paypal and by bank card via the Payzen platform.
The products remain the property of LCD INTERNATIONAL until full payment of the price.
ARTICLE 5 - DELIVERY
We process orders upon receipt of the payment confirmation.
Delivery times may vary depending on the destination. From the time the order is shipped, average delivery times vary between 48 and 72 hours.
LCD INTERNATIONAL cannot be held responsible for any delays in delivery.
Delays in delivery cannot give rise to any penalty or indemnity or justify the cancellation of the order.
In addition, any error on the part of the customer in the address format leading to the obligation to make a second delivery of the same order may give rise to fixed penalties.
For our neighboring friends, outside mainland France, the shipping costs are your responsibility.
ARTICLE 6 - RIGHT OF WITHDRAWAL AND RETURN TERMS
- Right of withdrawal
You have 14 days from receipt of your order to request a refund and return your order to us.
The refund is made within a maximum period of 14 working days from the receipt of the return of your order by re-credit on the bank card or the Paypal account used during the purchase, and this after checking the good condition of the item and its packaging.
Damaged, incomplete, label-less, or soiled products will not be accepted or refunded. Beyond the 14-day period from the delivery date, products will not be accepted or refunded.
Beyond the period of 14 days from delivery, the products will not be returned or refunded.
Refund is not possible on an already exchanged product.
To return an item to us, all you have to do is express your return request to us by email via the "Contact" page of the site.
Once we have validated your return request, we will send you the return label. Print this label and attach it imperatively to your package. You have 3 days from receipt of the return label to drop off your package at the post office.
- Echanges
Before returning the item (s) concerned, please contact us to ensure the availability of the desired items, and so that we can reserve them for you.
All exchange requests must be made by email via the "Contact" page on the site. After validation of your request, you must return the products to us in their original condition, with the return slip, sent beforehand by email, with their packaging and label.
Only articles whose state will be that of origin can be exchanged. Any returned item soiled and / or damaged by the customer will not be exchanged. In this case, if after having sent it to us, you wish the product to be finally returned to you, the return shipping costs will be your responsibility.
In the event of a positive price difference between the items returned and those requested in exchange, please send us the difference in amount by check made payable to LCD INTERNATIONAL.
In the event of a negative price difference between the items returned and those requested in exchange, any remaining price difference will be credited to you on the payment method used.
ARTICLE 7 - INVOICES
The invoice with details of your purchases is sent by email to the address provided by you.
ARTICLE 8 - CUSTOMER SERVICE
Any request or information should be sent to our customer service by email using the contact form available on the "Contact us" page of the site, or;
By email: contact@jardinpriveparis.com
By mail: LCD INTERNATIONAL - 15 rue Danielle Casanova 75001 Paris
ARTICLE 9 - GUARANTEE
LCD INTERNATIONAL guarantees that all items delivered meet the requirements of existing regulations and government regulations; and that the items are delivered new and in working order.
LCD INTERNATIONAL guarantees that its products meet the standards and demands demanded by such products.
If the products sent do not comply with your order or are defective, they will be replaced or reimbursed to you (return costs are not reimbursed).
In the event that one of our products is damaged as a result of a manufacturing defect, please notify us within 48 hours of receiving it. Any complaint made beyond this deadline cannot result in an exchange or a refund.
Any complaint must be expressed by email via the “Contact” page of the site. When the complaint is justified, we undertake to take care of the replacement of the defective item or to provide you with an alternative solution if the product is no longer available.
Non-compliant or defective items must be returned to us in their original condition, with the return form duly completed by you and, sent beforehand by email, their packaging and their label.
However, LCD INTERNATIONAL reserves the right to refuse the request if the item has been damaged due to negligence or improper use on your part.
ARTICLE 10 - CONFIDENTIALITY
In accordance with the law n ° 78-17 of January 6, 1978, relating to Data processing, Files and Freedoms, you have a right of access, rectification, opposition and deletion of personal information concerning you. You can exercise this right by sending a letter to:
LCD INTERNATIONAL
15 rue Danielle Casanova
75001 Paris
France
You may have to receive offers from the company LCD INTERNATIONAL. If you do not wish to receive its proposals, you can inform LCD INTERNATIONAL by mail to the address cited above. The company LCD INTERNATIONAL is the recipient of the information communicated to it. Your data will be included in our customer database but will in no case be used by third parties.
ARTICLE 11 - COMPETENT JURISDICTION, APPLICABLE LAW AND MEDIATION
Any dispute arising from the interpretation or execution of these general conditions of sale and / or of any order, in any capacity whatsoever, even in the event of an incidental request from a plurality of defendants, will be governed exclusively by French law and falls under the exclusive jurisdiction of the courts of Paris.
Any document written in a language other than the French language will not be considered opposable, unless express agreement of the company LCD INTERNATIONAL on this opposability. In the event of a discrepancy between a French language version and a foreign language version of a document, the French version will prevail.
In accordance with the provisions of the Consumer Code concerning "the process of mediation of consumer disputes", the customer has the right to have free recourse to a mediation service: https://webgate.ec.europa.eu/odr/main/ index.cfm? event = main.home.show & lng = FR