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DELIVERY
We process orders upon receipt of the payment confirmation.
Delivery times may vary depending on the destination. From the time the order is shipped, average delivery times vary between 48 and 72 hours.
LC DISTRIBUTION cannot be held responsible for any delays in delivery.
Delays in delivery cannot give rise to any penalty or indemnity or justify the cancellation of the order.
In addition, any error on the part of the customer in the address format leading to the obligation to make a second delivery of the same order may give rise to fixed penalties.
RIGHT OF WITHDRAWAL AND RETURN TERMS
- Right of withdrawal
You have 14 days from receipt of your order to request a refund and return your order to us.
The refund is made within a maximum period of 14 working days from the receipt of the return of your order by re-credit on the bank card or the Paypal account used during the purchase, and this after checking the good condition of the item and its packaging.
Damaged products, returned incomplete or soiled, will not be returned or refunded.
Beyond the period of 14 days from delivery, the products will not be returned or refunded.
Refund is not possible on an already exchanged product.
To return an item to us, all you have to do is express your return request to us by email via the "Contact" page of the site.
Once we have validated your return request, we will send you the return label. Print this label and attach it imperatively to your package.
- Echanges
Before returning the item (s) concerned, please contact us to ensure the availability of the desired items, and so that we can reserve them for you.
All exchange requests must be made by email via the "Contact" page on the site. After validation of your request, you must return the products to us in their original condition, with the return form duly completed by you, sent beforehand by email, with their packaging and their label.
Only articles whose state will be that of origin can be exchanged. Any returned item soiled and / or damaged by the customer will not be exchanged. In this case, if after having sent it to us, you wish the product to be finally returned to you, the return shipping costs will be your responsibility.
In the event of a positive price difference between the items returned and those requested in exchange, please send us the difference in the amount by check made payable to LC DISTRIBUTION.
In the event of a negative price difference between the items returned and those requested in exchange, any remaining price difference will be credited to you on the payment method used.