Your cart
There are no more items in your cart
ARTICLE 5 - DELIVERY
We process orders upon receipt of the payment confirmation. Delivery times may vary depending on the destination. From the time the order is shipped, average delivery times vary between 48 and 72 hours. LCD INTERNATIONAL cannot be held responsible for any delays in delivery. Delays in delivery cannot give rise to any penalty or indemnity or justify the cancellation of the order.
In addition, any error on the part of the customer in the address format leading to the obligation to make a second delivery of the same order may give rise to fixed penalties. For our neighboring friends, outside mainland France, the shipping costs are your responsibility.
Responsibility for Customs Duties
We remind our customers that all orders shipped to a country outside our primary delivery zone may be subject to customs duties or import fees imposed by the local authorities of the destination country. These fees are the sole responsibility of the customer.
If the customer refuses to pay the customs duties and the parcel is returned to us, a deduction of 20% of the total order value will be applied at the time of the refund. This deduction is intended to cover the shipping and handling costs associated with the return of the order.
ARTICLE 6 - RIGHT OF WITHDRAWAL AND RETURN TERMS
Right of withdrawal
You have 14 days from receipt of your order to request a refund and return your order to us. The refund is made within a maximum period of 14 working days from the receipt of the return of your order by re-credit on the bank card or the Paypal account used during the purchase, and this after checking the good condition of the item and its packaging.
Damaged, incomplete, label-less, or soiled products will not be accepted or refunded. Beyond the 14-day period from the delivery date, products will not be accepted or refunded. Beyond the period of 14 days from delivery, the products will not be returned or refunded. Refund is not possible on an already exchanged product.
To return an item to us, all you have to do is express your return request to us by email via the «Contact» page of the site. Once we have validated your return request, we will send you the return label. Print this label and attach it imperatively to your package. You have 3 days from receipt of the return label to drop off your package at the post office.
Echanges
Before returning the item (s) concerned, please contact us to ensure the availability of the desired items, and so that we can reserve them for you.
All exchange requests must be made by email via the «Contact» page on the site. After validation of your request, you must return the products to us in their original condition, with the return slip, sent beforehand by email, with their packaging and label. Only articles whose state will be that of origin can be exchanged. Any returned item soiled and / or damaged by the customer will not be exchanged. In this case, if after having sent it to us, you wish the product to be finally returned to you, the return shipping costs will be your responsibility.
In the event of a positive price difference between the items returned and those requested in exchange, please send us the difference in amount by check made payable to LCD INTERNATIONAL. In the event of a negative price difference between the items returned and those requested in exchange, any remaining price difference will be credited to you on the payment method used.